1. Introduction
Welcome to Opal & Mersey (“we,” “us,” “our”). We operate a creative studio in Liverpool and are committed to protecting your privacy. This policy outlines how we collect, use, and secure your personal data through our website and services.
2. Information We Collect
Personal Information You Provide
Booking form details: name, email, phone number, brand/business name, social media, booking dates/times, additional notes
Email/phone inquiries
Automatically Collected Information
Website usage data (e.g., IP address, browser, device, visits)
Booking access details (e.g. code distribution)
Cookies & Similar Technologies
We use cookies and tracking tools to enhance site experience, monitor usage, and improve functionality.
3. How We Use Your Information
We process your data to:
Facilitate bookings and studio access
Communicate important details (confirmations, reminders, access codes)
Respond to your enquiries and requests
Improve our website and services
Send marketing communications if you’ve opted in
Ensure studio security and monitor performance
4. Disclosure of Your Information
We may share information with:
Service providers (e.g., website hosting, email, analytics)
Legal authorities if required by law or court order
Business transfers, in case of sale or restructuring
We do not sell your personal data.
5. Data Retention
We retain your personal information as long as needed to fulfill the services you request, comply with legal obligations, resolve disputes, and enforce agreements. Marketing data is retained until you opt out.
6. Security
We employ appropriate administrative, technical, and physical safeguards to protect your data. However, no system is entirely secure; if you suspect a data breach, please contact us immediately.
7. Your Rights
Depending on your jurisdiction (e.g. UK/EU under GDPR):
Request access to or copies of your personal data
Correct inaccurate or incomplete personal data
Request deletion, restriction, or portability of data
Withdraw consent for marketing communications
Lodge complaints with the UK Information Commissioner’s Office (ICO), if applicable
8. Cookies & Tracking
You may decline cookies using your browser settings. Disabling cookies could affect website functionality and booking ease.
9. Children
Our services are not directed to children under 16. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this policy to reflect changes in regulations or our practices. We’ll notify you by posting the revised version with an updated effective date.
11. Contact Us
For questions or to exercise your rights, contact us at:
Email: info@opalandmersey.co.uk
Address: Unit A7, 66B Long Lane, Liverpool L9 7BN